FAQ
What is Home Watch?
Home watch is a visual inspection of a home or property looking for obvious issues.
Do you send photos?
Yes—photos are included with visit reports.
What happens if you find an issue?
We notify you immediately and can coordinate with your preferred vendor or recommend options if needed.
Are you insured and bonded?
Yes—Trusted Home Watch is insured and bonded.
What is NHWA Accreditation?
NHWA accreditation means Trusted Home Watch is a verified member of the National Home Watch Association (NHWA), the leading professional organization for the home watch industry.
How often should checks happen?
Most clients choose weekly or bi-weekly depending on season, weather risk, and the home's systems.
Can you customize services to my specific needs?
Yes we can: whether it is picking you up and dropping you off from the airport, stocking your home with groceries before your arrival, mail forwarding, small handyman type repairs, pressure washing (excluding roofs) and pickup truck availability.
How do you price your services?
We are a professional home watch company that considers several factors to ensure your home is well cared for while you’re away. Our pricing is customized to each individual home and the owner’s needs. When factoring our pricing we consider, among other key components, the number of water zones, HVAC systems, square footage, age of home, and property acreage.
Are your services expensive?
We think our services are reasonably priced for the value we provide. When you compare the possible damage due to a leak or damage by pests or vagrants with the cost, our services are an excellent value. We will be happy to discuss our pricing for home watch services and any additional services you may require at a free consultation.
What are your credentials?
Trusted Home Watch proudly displays the Accredited banner of the National Home Watch Association. We have been vetted and approved by this organization to ensure we are bonded and insured for your protection. We also subscribe to the NHWA’s Code of Ethics.
My alarm company provides security for my home. What value do you add?
An alarm company monitors entry into your home or fire alarms but they do not monitor potential problems that can occur due to broken pipes, mold, pests or vagrants. We identify those problems or the possibility of their occurrence and notify you for guidance.
Do you provide key holder services?
Absolutely! We can coordinate access to your property for any situation at an hourly rate. All we need is your notification of date and time and any instructions you have.
If I need coordination with contractors doing work on my home can you help?
Trusted Home Watch will provide access services and remain on-site for an hourly charge. We ask for at least a 48 hours notification to schedule our personnel.